Terms and Conditions

ATTENTION

This legal notice applies to the entire contents of this Site and to any correspondence by e-mail between the Company and you. We reserve the right to make changes to our terms and conditions at any time, if we choose to make these changes after your order has been confirmed, the changes will not be applicable to your order. Please read these terms carefully before using this Site.

COMPANY DETAILS

The term Dukes Boots Ltd. ('us' or 'we') refers to the owner of this Site whose registered office is 42 Northgate, Canterbury, Kent, CT1 1BE. Our company registration number is 8844599. Our company VAT registration number is 258 2975 60. The term 'you' refers to the user or viewer of our Site.

REGISTRATION

To use some of the services or features made available to you on our Site, you will need to register. We may change registration requirements from time to time. When you register you are required to provide information about yourself that is true, accurate, current and complete in all respects. Should any of your registration information change, please notify us immediately at the following email address: hello@dukesboots.com.

We do not share any of your data with Third Parties. Please refer to our Privacy Policy for further information about how we use your data.

PASSWORD, PRIVACY AND SECURITY

When you register to use the Company Site you will be asked to create a password. In order to prevent fraud, you must keep this password confidential and must not disclose it or share it with anyone. If you know or suspect that someone else knows your password you should notify us by contacting us through the contact form immediately.

If the Company has reason to believe that there is likely to be a breach of security or misuse of the Company Site, we may require you to change your password or we may suspend your account.

INTELLECTUAL PROPERTY

The content of the Company Site is protected by copyright, trade marks, database right and other intellectual property rights. You may retrieve and display the content of the Company Site on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Company Site without written permission from the Company.

PAYMENT

Dukes Boots Ltd accepts Visa, Mastercard, Switch, American Express, Delta and PayPal. All credit and debit cardholders are subject to validation checks and authorisation by the card issuer.

Orders placed using PayPal will only be dispatched if the payment qualifies for PayPal Seller Protection. This extra level of protection reduces the risk of internet fraud by ensuring the addresses provided are verified by PayPal. Russell & Bromley are unable to influence PayPal’s decision to offer Seller Protection on a payment and we reserve the right to cancel the sale if the order does not qualify for this cover.

WHEN DO WE TAKE YOUR PAYMENT?

We will take your payment once your card details have been processed through the online checkout. We take payment for orders up front as we sell bespoke and personalised items. 

 

DELIVERY ADDRESS

Dukes Boots Ltd can dispatch items to addresses other than the billing address of the cardholder, however, please ensure that the billing address listed on your Dukes order matches that of the registered card holder. Failure to match these addresses can cause possible delay in delivery or cancellation of your order.

We operate an address verification system (AVS) for your security.

CONFIRMATION OF YOUR ORDER

Orders are subject to acceptance and availability. Once we have received your order we will send a confirmation e-mail to the email address you provided during the checkout process.

STOCK AVAILABILITY 

Once you have confirmed and submitted all the details associated with your order we will send you an email confirming we have received the order. The confirmation email is not a guarantee of stock availability. If we are unable to fulfil your order, we will cancel any unavailable items from your order and do our best to let you know as soon as possible. Whilst we aim to keep stock levels up to date, occasionally items will be out of stock.

SIZES

All shoes are sold in UK sizes. Sizes and fits between last shapes do differ, please refer to our size guide on the product pages for more information. We do check all boots against standard UK last moulds to ensure the right size is being sent out. 

DELIVERY TIMES

All orders are shipped from our warehouse in Canterbury, Kent, UK. For any orders where import duty is applicable, Dukes will not pay for any duty costs, this is the responsibility of the customer to pay. The international shipping prices advertised are for a door to door air service.

We use UPS for all our UK, European and US deliveries. They offer a high quality service that is secure and efficient and offer full track and trace facilities. We use UPS and TNT for Rest Of The World deliveries. They equally offer a high quality service that is secure and efficient and offer full track and trace & express customs clearance facilities. 

Please note that delivery times are estimations and can be subject to change. They should be used as a guide only.

We aim to dispatch all orders placed before 2pm on the same day. Within sale or promotional peak periods, our dispatch process may be longer. We still aim to have all orders dispatched within 2 business days of being placed. Regrettably we cannot offer a timed UK next day delivery during sale periods. All customers will receive an email or SMS confirming when their order has been dispatched that includes online tracking information.

Please see our full delivery information here.

HOW ARE MY ITEMS DELIVERED?

Your items are sent by either UPS or TNT only. On receipt of your products a signature will be required. See Delivery and Returns section.

 

RETURNS

If you would like to return or exchange something, the please fill out the form provided with your parcel and post your unwanted item back to us using the sticky returns label provided (within 28 days). Please do not forget to indicate your requirements so that we can help you out as quickly as possible.

We are unable to accept the return of any products that have been worn, so please be careful when trying on your boots. Any markings on leather soles will be non returnable, so please try boots on on carpet if you are not sure. Unfortunately, Bespoke Boots cannot be returned.

All refunds will be credited back to the original payment type. Any shipping and handling fees that were paid during an online order are non-refundable.

You will receive a confirmation email when you have been refunded any amount.

The returning item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We cannot provide refunds or exchanges on products that are lost in the post when being returned back to us. The cost of returning any unwanted items to us is not paid for by Dukes Boots. 

Please note that sale items cannot be returned after a 7 day period has lapsed.

VALIDATION CHECKS

All payment cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery. 

In addition, in the interests of preventing fraudulent use of credit, debit and charge cards, Dukes Boots Ltd will validate the names, addresses and other information supplied during the order process against commercially available records (e.g Electoral Roll data, Credit Reference Services). 

A third party may also be instructed to complete these checks. By ordering from the www.dukesboots.com website you consent to such checks being made. 

We may need to contact you by letter, telephone or email to verify details before we are able to process and dispatch your order or we may be unable to accept your order. 

Any information given may be disclosed to a registered Credit Reference Agency which may keep a record of the information. 

All information provided will be treated in accordance with the Data Protection Act 1998. These measures are taken as extra protection for you, to ensure your online shopping experience with us is as safe and secure as possible

COLOUR REPRODUCTION

We make every effort to describe items as accurately as possible, however, colour displays can be different depending on your computer settings, so exact colour matches are not possible. This means that colours of the products you order may differ from what you see on screen. We can't guarantee that the descriptions, colours or the other content is accurate, error free or complete. Because leather is a natural product, colours and shades may vary.

LEATHER SOLES

It is the nature of leather soles for there to be scratches and marks as a result of normal wear. If you are trying on boots for the first time, we advise doing so on carpet. Any worn, scuffed or marked soles strictly cannot be returned for a refund. 

PRESS MISPRINTS

All prices are correct at the time of going to press and Dukes Boots Ltd is not liable to honour any misprints that may have occurred.

 

THE COMPANY’S LIABILITY

                        1.         The Company Site provides content from other Internet sites or resources and while the Company tries to ensure that material included on the Company Site is correct, reputable and of high quality, it does not make any warranties or guarantees in relation to that content. If the Company is informed of any inaccuracies in the material on the Site we will attempt to correct the inaccuracies as soon as we reasonably can.

                        2.         If we are in breach of these Terms and Conditions, we will only be responsible for any losses that you suffer as a result to the extent that they are a foreseeable consequence to both of us at the time you use the Company Site. Our liability shall not in any event include business losses such as lost data, lost profits or business interruption.

                        3.         This clause 9 shall not limit or affect our liability resulting from any products sold through the Company Site being found to be unsafe or if something we do negligently causes death or personal injury.

THIRD PARTY WEBSITES

As a convenience to customers, the Company Site includes links to other web sites or material which are beyond its control. The Company is not responsible for content on any site outside the Company Site.

ADVERTISING AND SPONSORSHIP

Part of the Company Site may contain advertising and sponsorship. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the Company Site complies with relevant laws and codes. We will not be responsible to you for any error or inaccuracy in advertising and sponsorship material.

APPLICABLE LAW

These Terms and Conditions will be subject to the laws of England and Wales. We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings, you must do so within the United Kingdom.

 

INTERNATIONAL USE

We make no promise that materials on the Company Site are appropriate or available for use in locations outside the United Kingdom, and accessing the Company Site from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.

Sharing this information

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, but we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Other than as set out above, we will not disclose any of your personal information without your permission unless we are required by law to do so (for example, if required to do so by a court order or for the purposes of prevention of fraud or other crime).

Information automatically collected from your computer

Log files/IP addresses: When you visit the Site our web server automatically records your IP address. This IP address is not linked to any of your personal information. We use IP addresses to help us administer the Site and to collect demographic information for aggregation purposes.

We may also gather other non-personal information (from which we cannot identify you) such as the type of your internet browser which we use to provide you with a more effective service.

Cookies

When you visit the Site we may store some information (commonly known as a “cookie”) on your computer. Cookies are pieces of information that a website transfers to your hard drive to store and sometimes track information about you. Cookies are specific to the server that created them and cannot be accessed by other servers, which means that they cannot be used to track your movements around the web. Passwords and credit card numbers are not stored in cookies. A cookie helps you get the best out of the Site and helps us to provide you with a more customised service. We use cookies for the following purposes:

We use cookies so that you will not have to re-enter your details each time you visit the Site.

We use cookies to track how our site is used and to improve and update our content.

You can block or erase cookies from your computer if you want to (your browser’s help screen or manual should tell you how to do this), but certain parts of the Site are reliant on the use of cookies to operate correctly and may not work correctly if you set your browser not to accept cookies.

Information about other products and services

From time to time we may send you information about our goods and services which we think may be of interest to you.

You can tell us to stop this at any time by sending an e-mail to hello@dukesboots.com

Changes to your details

We aim to keep our information about you as accurate as possible. If you would like to review or change the details you have supplied us with, please contact us at hello@dukesboots.com . You may do so at any time using the “My Account” feature.

 

Security

We have implemented technology and policies to safeguard your privacy from unauthorised access and improper use, we use secure server software (SSL) to encrypt any financial information you need to input before it is sent to us.

Linking to third party websites

We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our Site and recommend that you check the policy of each site you visit and contact its owner or operator if you have any concerns or questions.

In addition, if you linked to this Site from a third party site, we cannot be responsible for the privacy policies and practices of the owners or operators of that third party site and recommend that you check the policy of that third party site and contact its owner or operator if you have any concerns or questions.

Transferring your information outside of Europe

As part of the services offered to you through the Site, the information you provide to us may be transferred to countries outside of the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU or one of our service providers is located in a country outside of the EU. We also share information between our group companies, which are located in countries worldwide. These countries may not have similar data protection laws to the UK. If we transfer your information outside of the EU in this way, we will take steps with the aim of ensuring that your privacy rights continue to be protected as outlined in this privacy policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

CONTACT US

If at any time you would like to contact us with your views about our privacy practices, or with any enquiry relating to your personal information, you can do so by sending an e-mail to hello@dukesboots.com

 

 

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